What This FAQ Actually Covers
We built this page around the questions that come through our support channels most often. Every answer here reflects how the platform actually works right now — not a generic copy-paste template. If you're in Medan or anywhere else in Indonesia where access is permitted under local law, the same account flow applies: register once, link your preferred wallet, and you're set.
Deposits via DANA, OVO, or GoPay go through the wallet confirmation screen inside your account — you enter the amount, confirm in your wallet app with your PIN, and the balance appears. Withdrawals follow a verification step where we match your wallet name to your registered account name before releasing funds. That one-to-one name match is the main thing that holds up
withdrawal requests, so we call it out clearly in the answer below. For anything this FAQ doesn't cover, live support is reachable through the channels listed on this page.
- DANA
- OVO
- GoPay